In a bustling office, the atmosphere shifted abruptly as the boss’s voice echoed through the halls. “Little Johnny, come to my office immediately!” he shouted, summoning the young employee with urgency. Little Johnny, eager to comply, quickly responded, “Yes, sir!” As he entered the office, the tension was palpable, and the boss wasted no time addressing a recent incident involving a customer.
The boss, clearly frustrated, confronted Little Johnny about a disagreement he had with a customer who had just left the premises. “I noticed you arguing with the customer,” he said sternly. “I’ve told you before that the customer is always right. Do you understand?” Little Johnny nodded, acknowledging the age-old adage that emphasizes the importance of customer satisfaction in business.